Every business has up and downs due to technical reasons
The good thing about us is that its our inhouse team working on it, however, is that if one technician doesnt complete the task, you can call back as many times as you like until the problem is behind you.
One tech amusingly said "You can call me 100 times a day if you like!" And thats our Tech Support :)
We assure you that you will never be down of connectivity or server down.